Employee negligence still poses major security concerns

With one-third of working adults in the U.S. admitting to potentially risky behavior at work, employee negligence poses major security concerns for U.S. businesses, according to a Shred-it survey conducted by Ipsos.

When assessing the cause of data breaches, the report found that employee negligence or accidental loss is a main cause. Nearly half of C-Suite Executives (C-Suites) (47 percent) and Small Business Owners (SBOs) (42 percent) reported that human error or accidental loss by an employee was the cause of a data breach.

Additionally, one in four C-Suites (28 percent) and one in five SBOs (17 percent) reported human error or accidental loss by an external vendor caused their organization to suffer a data breach.

“The study’s findings clearly show that seemingly small habits can pose great security risk and add up to large financial, reputational and legal risks,” said Monu Kalsi, Vice President, Shred-it. “For companies looking to better protect their data, smart information security begins with giving employees access to smart information security practices and training. Through consistent training and education, businesses of all sizes can take back ownership of information security and create a more security-minded work culture among their employees.”

The study also found that 78 percent of C-Suites and just over one in four (28 percent) SBOs plan to train their staff on information-security procedures and policies over the next year. Additional findings from the report expose high risk areas and activities businesses should consider examining, including:

Off-site and remote work habits

When employees work remotely or off-site, businesses believe the odds of a data breach occurring are higher.

• Eighty-six percent of C-Suites and 60 percent of SBOs agree that the risk of a data breach is higher when employees work off-site than when they work at the office.
• However, despite security risk concerns, just 35 percent of SBOs have a policy in place for storing or disposing of confidential information while working off-site, while 54 percent of SBOs have no policy in place at all.
• A majority of C-Suites have an information security plan in place. These respondents reported that they train employees on keeping sensitive information out-of-sight when working in a public space (81 percent), sharing company-issued electronic devices with family or friends (60 percent), keeping company-issued devices safe from interference from children or pets at home (56 percent), using public Wi-Fi (54 percent), identifying fraudulent emails (71 percent), and providing guidance on how to report a lost or stolen electronic device (73 percent).

Physical document security

From loosely stored confidential notes on a desk to the theft of paper documents while working off-site, U.S. employees create vulnerable paper trails.

• Most U.S. workers (65 percent) admit they take notes at work in a paper notebook. Additionally, two in five (39 percent) admit they leave these work documents or notebooks on their desk after they leave the office for the day, leaving documents with confidential information vulnerable to theft.
• Thirty-six percent of C-Suites admit employees lost or had paper documents with sensitive company information stolen, compared to just six percent of SBOs.
• As workers continue to turn to pen and paper to take confidential business notes inside and outside the office, the good news is that 96 percent of C-Suites say they have a policy for storing and disposing confidential paper documents. However, just 49 percent of SBOs report that they have a paper policy in place.

Device use

Bad employee habits are bad news for businesses, as U.S. workers are losing computers and mobile devices and/or leaving them vulnerable to theft.

• One in four U.S. workers (26 percent) leave their computer on and unlocked when they leave work for the day.
• Around half of C-Suites indicate that they have had employees who lost or had their company laptop/device (49 percent) or company mobile phone (43 percent) stolen. Comparatively, SBOs were much less likely to report employees had lost or had their company laptop/device (7 percent) or company mobile phone (9 percent) stolen.
• One in five C-Suites (17 percent) and SBOs (18 percent) suffered a data breach due to an employee losing or having sensitive information stolen.