After surviving a traumatic health scare, Kate struggles to heal from the traumatic experience and starts to develop unhealthy coping habits. Landing a job as an elf in a Christmas department store is just another awful reminder of how much her life has fallen apart. And, the loving support of her dysfunctional family conflicts her lack of motivation to change. When she runs into Tom, a kind stranger who wants to help, Kate is finally encouraged to find true happiness. Their relationship might ultimately be the inspiration she needs to rediscover the holiday spirit within.